Set payment issues, such equally declined or incomplete transactions

If you lot have problems paying for Google products, you lot might need to fix a trouble with your payments profile.

Find the event you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Effort these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting boosted data to us, please do and so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments heart settings. If they don't friction match, update your address in your Google payments center, and effort the transaction again.
  • Try using a Google Play souvenir bill of fare to complete the transaction.
  • Try using the all-time interface for your calculating device:
    • If y'all're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using invitee checkout when the error occurred:
    • Try signing in to an existing Google account and placing the gild once again.
    • Attempt creating a new Google business relationship if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired menu"

Cheque to see if your payment method is upwards to date. If it isn't, update information technology in the Payments centre.

"Unable to complete transaction. Please use some other class of payment."

Note: These steps too utilize if you see the error message "Your payment didn't go through. Please try a different payment method or try again later."

Endeavour the following:

  1. Check to see if your payment method is upwards to date. If it isn't, update it in the Payments center, then try your buy over again.
  2. Make sure you have enough coin in your account for the purchase.
  3. If you're still having issues, contact your banking company to see if at that place's a problem with your account.
  4. Effort making the purchase once more with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a trivial more data to protect your account against fraud.
  • Nosotros need a little more information to comply with EU law (European customers simply).

To prepare the consequence, endeavor the following:

  1. Become to the Payments center.
  2. Have action on any errors or requests in the payments center.
    1. You lot might demand to verify your identity earlier you can buy annihilation through your Google Account.
  3. Make sure your name, accost, and payment information are up to date.

"Unable to process payment: Low card balance"

Yous might non take plenty funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported every bit stolen. You must verify the card before you can employ it over again:

  1. Become to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you'll find a temporary charge on your carte statement along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method once again:

  1. Confirm which card you want to verify.
  2. Check how long ago yous tried to verify your carte du jour.
    • If less than 2 days: Wait up to 2 days.
    • If more than ii days: Cheque your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

Yous can't utilise this card for this purchase. Endeavour to make the buy again with a different menu.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more about what to exercise if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact back up.

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